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Service Terms & Conditions / Important Shipping Information








How to place an order?

You can choose your specific memory type or memory by speed options from the homepage. To place an order on the website once you found the item you want to purchase, type in your desired quantity and then click "Buy Now" on the product detail page. This button will take you to Shopping Basket where you will be able to review all the items you've added along with quantities, prices and subtotals.

Payment information and secure ordering process

You can place your order online using PayPal. You can pay using MasterCard, VISA, Discover from PayPal. All payments are in US Dollars. Your credit card is charged when your package is shipped.

We accept purchase orders, money orders and personal checks. Contact

Terms & Conditions For Sales of Products and Parts


1. All prices are subjected to change without prior notice.

2. We reserve the right to correct typographical and printing errors.

3. We reserve the right to correct prices or calculation errors

We reserve the right not to proceed with any order where we feel that it will put us, the recipient or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact e-mail address has been given. We may not be prepared to incur extra expense, other than to use e-mail to cancel such an order.

We list some examples below.

(a) Payment cannot be cleared through the payment card details provided and requests for further information or contact provide no response within a reasonable time frame for the order concerned. We presume our messages are not received or are being ignored.

(b) Insufficient delivery address details are provided, where we consider the order will not be delivered, through lack of information and we have received no reply to our request for further information.

(d) Insufficient customer details or details for the person paying for the order.

(e) Impossible or incorrect delivery date requested, where other details seem insufficient. No customer reply to query.

(f) Urgent order for immediate dispatch where details are incorrect or badly entered with no repsonse from customer.

(g) It is our opinion, from assessing the order details, that the order may be fraudulent or erroneous.

We trust that for the majority of orders it will not be necessary to even consider cancellation but this will be done should the need arise. We reserve the right to cancel and we will not accept any complaint from any customer, immediately or at a later date, where we do not feel comfortable to proceed with the order for the above reasons.
We reserve the right, under certain circumstances, whether to fully explain our reasons for cancellation.


We reserve the right to cancel an order, or consider the order completed, under certain circumstances.
We further reserve the right not to fully or partly refund the customer where non delivery or incorrect delivery has resulted from circumstances totally out of our control. The decision to refund will relate to circumstances and costs incurred.

Here we provide a few examples of typical problems. This list does not cover all possible situations.

(a) Where every effort has been made to make the delivery to an address given, which proves, in our opinion or that of our delivery agent, to be incorrect or non existent.

(b) We find that after reasonable attempts to make the delivery by our delivery drivers, the recipient will not accept the order, refuses to accept the order, or is obviously, deliberately and constantly unavailable to accept the order, which has been ordered by our customer.

(c) Delivery is correctly made, to an incorrect address, as supplied by our customer and the goods are accepted at that address.

(d) A delivery is made, for the correct order, to the correct delivery address on the correct day but it is accepted by another person who fails to give it to the intended recipient.

Confidentiality Agreement

All customer information and correspondence is regarded as strictly confidential as we protect and support the customer privacy rights. We will not sell, share, rent, or otherwise release any confidential customer information to any unauthorized third party under any circumstance.

Sales Tax

Sales tax of 8% applies only to orders shipped to California

Shipping Policy

  • We ship via FedEx, Airborne and USPS Priority Mail.
    Please choose insurance for all packages to be shipped via FedEx, Airborne for atleast $100 ($2 per $100).

  • If you have purchased insurance from us we will reship all packages which have not arrived after 10 business days for FedEx Ground, Airborne and USPS Priority Mail.

  • FedEx and Airborne will not deliver to a P.O. Box - please indicate a shipping address and phone number.

  • We are not responsible for a wrong address so please carefully check the name, address and zip code of the recipient.

  • Incorrect or incomplete addresses may be assessed a $10 surcharge after delivery if such charges are billed to us.

  • FedEx and Airborne requires a signiture for all deliveries and will not leave a package without one. Shipments will be delivered to the address provided and need to be signed.

  • We do our best to get your shipments to you in time. But once the package is delivered to USPS, FEDEX, or AIRBORNE it is out of our control. Please follow up with the respective shipping company method to track your order. We will not be responsible for late deliveries or lags in delivery due to USPS, FEDEX, or AIRBORNE slowness and no refunds will be given in these situations. There will be no exceptions to this policy!

  • Our Shipping department may elect to switch carrier and adjust your shipping cost without notice.

  • Shipping and insured charges are nonrefundable.

Return Policy

You have up to 14 days to return your parts (only ordered using our Memory Configurator) for full credit less shipping. Only orders using our Memory Configurator will qualify for a REFUND. Orders that are made without using our Memory Configurator will NOT be qualified for a REFUND and will be entitled for a store credit. There will be no exceptions to this policy!

Orders above $500 are returnable for store credit only no refund.

Shipping charges are not refundable. Any returned product must arrive in good condition at our facility. Refunds will be determined and based upon amount of returned product and arrival condition. We always reserve the right to decide if a return is valid or invalid.

Returns must be shipped via USPS with tracking only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.

If you believe that the memory you received is defective or have compatibility issues and your warranty has not expired, you must first send an online RMA request to obtain a RMA number by submitting an RMA from the URL RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned.


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