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  RMA Request
Return Merchandise Authorization (RMA) Request

Please try the following steps to solve the problem before you fill the RMA Form. Our data shows 60% of problems were solved with these steps.

1) Try using our memory alone in your system.
2) Install the largest capacity module first.
3) Make sure the memory is seated in properly.
4) Dust off the memory contacts.
5) Update the BIOS to the latest version.

If you believe that the memory you received is defective or have compatibility issues and your warranty has not expired, you must first send an online RMA request from here to obtain a RMA number. This form is for Warranty & Damage Claims and Returns.

If you think you meet these requirements, just submit this form. On the next page you will get the RMA Request Confirmation Page with the RMA number. We will get back to you as soon as we receive your RMA Request.

RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned.


Order Number/Invoice Number
(For online orders, this would be under ORDER INFORMATION in the order email you received.)
Reason for Return Authorization Request
Ordered wrong product
Received wrong product


Have you tried using our memory alone?



If so, what kind of error do you see?


Action requested
Replace with same (for defective modules)
Upgrade or exchange with different ram


What is the exact make and model of the system you are using our memory with?


What other kind of memory are you using our memory with?
Operating System Installed
(eg. Windows 95/98/ME/NT/2000/XP, Linux)


Quantity of new type requested Please Specify:

Name :
Email :
Please recheck your email address for any typos.
Phone :
Date of Purchase :
Comments :


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